Terms and Conditions
1. Booking and Payment Terms
When you make a booking with Group Escape Houses, you agree to pay a deposit at the time of booking. The deposit is typically 25% of the total booking cost and is non-refundable except in cases covered by our cancellation policy.
The remaining balance is due 8 weeks before your arrival date. If you book within 8 weeks of your arrival date, the full balance is payable at the time of booking.
All prices are quoted in British Pounds (GBP) and include VAT where applicable. We accept payment by credit card, debit card, or bank transfer.
2. Cancellation Policy
If you need to cancel your booking, the following charges apply:
- More than 8 weeks before arrival: Deposit forfeited
- 4-8 weeks before arrival: 50% of total booking cost
- 2-4 weeks before arrival: 75% of total booking cost
- Less than 2 weeks before arrival: 100% of total booking cost
We strongly recommend taking out travel insurance to cover unexpected cancellations.
3. Security Deposit
A refundable security deposit of £250-£500 (depending on the property) is required. This will be taken as a pre-authorisation on your credit or debit card 7 days before arrival.
The deposit will be released within 7 days after your departure, provided there is no damage to the property or its contents, and the property is left in a reasonable condition.
4. House Rules
All guests must comply with the house rules provided for each property. Key rules include:
- Maximum occupancy must not be exceeded
- No smoking inside the property
- Respect quiet hours (typically 11pm-8am)
- No parties or events beyond the booked group size
- Respect neighbours and local community
- No illegal activities
Failure to comply with house rules may result in immediate eviction without refund and forfeiture of the security deposit.
5. Check-In and Check-Out
Standard check-in time is 4pm and check-out time is 10am. Early check-in or late check-out may be available on request and subject to availability, with additional charges.
Check-in instructions will be sent to you 48 hours before arrival. Please ensure you provide accurate contact details.
6. Liability and Insurance
Group Escape Houses acts as an agent for property owners. While we take reasonable care to ensure properties meet our standards, we cannot be held liable for:
- Personal injury or illness during your stay
- Loss or damage to personal belongings
- Temporary loss of facilities due to maintenance or circumstances beyond our control
- Changes to local amenities or attractions
We recommend all guests take out appropriate travel and personal contents insurance.
7. Property Descriptions and Photos
We make every effort to ensure property descriptions and photographs are accurate. However, minor variations may occur. Properties are let on the understanding that minor differences do not constitute grounds for compensation or refund.
8. Add-On Experiences
Add-on experiences such as cocktail classes, private chefs, and entertainment are provided by third-party suppliers. While we work with trusted partners, we cannot be held responsible for the quality or delivery of these services.
Payment for add-ons is typically required in full at the time of booking. Cancellation terms may differ from accommodation bookings.
9. Changes by Group Escape Houses
We reserve the right to make changes to bookings in exceptional circumstances. If we need to change your property, we will offer suitable alternatives of equal or higher standard.
If no suitable alternative is available, we will provide a full refund. We cannot be held liable for any additional costs you may incur.
10. Data Protection
We process your personal data in accordance with UK GDPR and data protection laws. Please see our Privacy Policy for full details on how we collect, use, and protect your information.
11. Complaints and Disputes
If you have any complaints during your stay, please contact us immediately so we can attempt to resolve the issue. Complaints made after departure may not be eligible for compensation.
Any disputes will be governed by English law and subject to the exclusive jurisdiction of the English courts.
12. Contact Information
For questions about these terms and conditions, please contact us:
Group Escape Houses
Office, 11a North Street
Brighton
BN41 1DH
Last updated: January 2025